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Training staff to keep their cool,
be confident and positively resolve conflict

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Practical strategies for staff to Stay Composed
and Resolve Customer Conflict

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Skills and confidence for staff to know what to
say and do to reduce customer conflict

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    “I would recommend this conflict management training course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject.”
    Elaine Archer – Learning and Development Manager – The AA

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    Latest Conflict Training Articles:

    • Be An Active Listener, message on paper, smart phone and coffee on table

      How to say ‘No’ when under pressure

      I can hear the inner groans! It’s a tough one and saying no doesn’t come naturally. We all seem to be programmed to want to be acknowledged as a nice person. Saying ‘no’ has a feeling of guilt attache...

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      What’s in your rulebook when managing conflict?

      It’s October and we’ve enjoyed a fantastic summer of sport with Wimbledon, the Olympics and the Paralympics. As we edge into the autumnal season, cricket and rugby league championships have settled, the r...

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      In conflict the facts don’t matter

      Here at the Conflict Training Company we like our facts. In fact, we love not just facts but evidence, proof, truth and anything that assures us that, “This is the way it is.” And as you will have noticed...

    • Man hand turning a knob in the highest position,  Concept image for illustration of high impact communication and advertising campaign.

      Top Ten Tips for managing conflict when working in customer services (Part four)

      So, we’ve reached the final three of our top tips for effective conflict management. They’re all points we’ve touched on before in our previous Knowledge Centre articles, so do check back through th...