Whisper it! In the complex world we live in there is often no perfect solution. Some roles just don’t allow you to give out free vouchers or money off. For example, when the customer is not entitled to the ...
Training staff to keep their cool,
be confident and positively resolve conflict
Practical strategies for staff to Stay Composed
and Resolve Customer Conflict
Skills and confidence for staff to know what to
say and do to reduce customer conflict
Conflict Training FAQ
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“I would recommend this conflict management training course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject.”
Elaine Archer – Learning and Development Manager – The AA
Our Conflict Management Training clients include:
Latest Conflict Training Articles:
- 17 May 2017
Have you ever arrived at a restaurant or other reception area to have people walk past you several times and you begin to wonder if you are “invisible”? It takes a split second to acknowledge someone’s ...
- 06 March 2017
Our face has a language all of its own. So has our body. We communicate not just with our voice; the tones, phrases and language we use, but with non-verbal communication as well … it’s called body langua...
- 19 December 2016
I can hear the inner groans! It’s a tough one and saying no doesn’t come naturally. We all seem to be programmed to want to be acknowledged as a nice person. Saying ‘no’ has a feeling of guilt attache...