Conflict Management Training

• Conflict Management Training
• Dealing with Telephone Aggression
• Lone Worker Training
• Dealing with Difficult Customers
• Personal Safety Training
• Managing Violence & Aggression
• Dealing with Difficult Colleagues
• Managing Difficult People
• Train the Trainer

Specialist in Conflict Management Training: 

At The Conflict Training Company we only have one focus: to train your staff to prevent, manage and de-escalate customer conflict and aggression.

This single focus has enabled delegates to develop exceptional skills to manage customer frustrations and conflict behaviour. We work extensively with both public and private sector organizations.

Better Customer Service: 

Our approach results in exceptional customer service as we train your staff to manage conflict using their innate ‘soft’ skills rather than through any physical intervention.

Practical training: 

The safety of your staff might depend on what they learn on our courses so we make conflict management training informative, practical and fun to ensure the skills are remembered and used. We know it works because that is what our customers tell us!