Specialist in Conflict Management Training:

At The Conflict Training Company we only have one focus: to train your
staff to prevent, manage and de-escalate customer conflict and aggression.

We train your staff to manage conflict using their innate ‘soft’ skills rather
than through any physical intervention.

Practical training:

Our drive is to make our training informative, practical and enjoyable to ensure
the skills are remembered and used. We know it works because that is what
our customers tell us!

Some Clients

The list of clients for which we have provided conflict management training includes:

Nottinghamshire NHS Hospital Trust
DEFRA
Thrive Homes Watford
Anti-Bullying Alliance
Tayside Fire and Rescue
Financial Services Authority
The Stratford Young Vic Theatre
The Law Society

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Training Course Comments

Here are some comments about our conflict management training courses from recent participants:

'Many thanks for delivering the Conflict Resolution Training and contributing to making the whole day such a great success. Feedback was extremely positive and the people who attended tell me that it has changed the way they will approach a potentially difficult situation, and it has given them addit'

Training and Organisational Development Manager -
Bolton College

'Thought it was brilliant and thank you very much.'

Customer Services Team Leader -
TTS Group

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