No additional costs.
Conflict Management Training
Specialist in Conflict Management Training:
At The Conflict Training Company we only have one focus: to train your
staff to prevent, manage and de-escalate customer conflict and aggression.
We train your staff to manage conflict using their innate ‘soft’ skills rather
than through any physical intervention.
Practical training:
Our drive is to make our training informative, practical and enjoyable to ensure
the
skills are
remembered and used. We know it works because that is what
our
customers tell us!
Some Clients
The list of clients for which we have provided conflict management training includes:
- Connexions
- Wansbeck Homes
- The Lensbury Club
- The Stratford Young Vic Theatre
- The Law Society
- Careers Wales
- Arcadia Housing Group
- Anti-Bullying Alliance
Conflict Management Resources
Here are our latest FREE conflict management resource articles:
July 2010
What to listen out for to solve conflict
June 2010
Breaking the cycle of customers' anger
May 2010
How to support staff who manage customer anger
Here are some comments about our conflict management training courses from recent participants:
'Totally suitable for our work. I feel far more equipped to deal with conflict scenarios.'
Family Support Worker -
Brixton Prison
'Brilliant – best course I have been on ever – great stuff.'
Customer Services Manager -
Aviva/Norwich Union