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Training staff to keep their cool,
be confident and positively resolve conflict

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Practical strategies for staff to Stay Composed
and Resolve Customer Conflict

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Skills and confidence for staff to know what to
say and do to reduce customer conflict

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Testimonials

“I would recommend this conflict management training course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject.”
Elaine Archer – Learning and Development Manager – The AA

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