Specialist in Conflict Management Training:

At The Conflict Training Company we only have one focus: to train your
staff to prevent, manage and de-escalate customer conflict and aggression.

We train your staff to manage conflict using their innate ‘soft’ skills rather
than through any physical intervention.

Practical training:

Our drive is to make our training informative, practical and enjoyable to ensure
the skills are remembered and used.  We know it works because that is what
our customers tell us!
Enquire about training

Some Clients

The list of clients for which we have provided conflict management training includes:

  • Home Office
  • Charlton Triangle Homes
  • Connexions
  • 4 Children
  • Anti-Bullying Alliance
  • Pioneer GB Ltd
  • Birmingham Hippodrome Theatre
  • Wansbeck Homes

Training Course Comments

Here are some comments about our conflict management training courses from recent participants:

'Brilliant session – I am calm already.'

Customer Services -
Aviva/Norwich Union

'Spot on for the mixture of students.'

Senior Security Manager -
Adventure Island Theme Park


Conflict Management Resources

Here are our latest FREE conflict management resource articles:

December 2009

When attack is not the best form of defence


November 2009

Chandler from Friends had the right idea


October 2009

Helpful willingness