So, we’ve reached the final three of our top tips for effective conflict management. They’re all points we’ve touched on before in our previous Knowledge Centre articles, so do check back through th...
Training staff to keep their cool,
be confident and positively resolve conflict
Practical strategies for staff to Stay Composed
and Resolve Customer Conflict
Skills and confidence for staff to know what to
say and do to reduce customer conflict
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“I would recommend this conflict management training course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject.”
Elaine Archer – Learning and Development Manager – The AA
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Latest Conflict Training Articles:
You might have heard the proverb that ‘you will catch more flies with honey than with vinegar’. The next steps of our top ten tips series reflects on this old proverb. If you are hearing lots of ‘vinega...
In our last article we started our countdown of our favourite ten tips for managing conflict when working in customer services. We covered our first three top tips (in no particular order) last month, so here...
- 29 September 2015
If you work in customer service you will have your own stories and experiences of angry interactions with discourteous customers. It can sometime feel like a very challenging environment to work in. However, ...