No additional costs.
Conflict Management Training
Specialist in Conflict Management Training:
At The Conflict Training Company we only have one focus: to train your
staff to prevent, manage and de-escalate customer conflict and aggression.
We train your staff to manage conflict using their innate ‘soft’ skills rather
than through any physical intervention.
Practical training:
Our drive is to make our training informative, practical and enjoyable to ensure
the
skills are
remembered and used. We know it works because that is what
our
customers tell us!
Some Clients
The list of clients for which we have provided conflict management training includes:
- Prison Advice & Care Trust
- Home Office
- Arcadia Housing Group
- Charlton Triangle Homes
- Edexcel
- Connexions
- London Borough of Camden
- Wansbeck Homes
Conflict Management Resources
Here are our latest FREE conflict management resource articles:
January 2010
Missing the point of customers' anger
December 2009
When attack is not the best form of defence
November 2009
Chandler from Friends had the right idea
Here are some comments about our conflict management training courses from recent participants:
'Brilliant session – I am calm already.'
Customer Services -
Aviva/Norwich Union
'Easily the best course I have been on.'
Certificated Bailiff -
Bromsgrove District Council