Slide background

Training staff to keep their cool,
be confident and positively resolve conflict

Slide background

Practical strategies for staff to Stay Composed
and Resolve Customer Conflict

Slide background

Skills and confidence for staff to know what to
say and do to reduce customer conflict

Conflict Training FAQ

  • Are The Courses Accredited?
  • How Are The Courses Delivered?
  •  

    View all FAQs

    Testimonials

    “I would recommend this conflict management training course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject.”
    Elaine Archer – Learning and Development Manager – The AA

    View all Testimonials

     


     

    Our Conflict Management Training clients include:


     

    Latest Conflict Training Articles:

    • Marketing segmentation, target audience, customers care, customer relationship management (CRM) and team building concepts.

      How not to make your customers’ “invisible”

      Have you ever arrived at a restaurant or other reception area to have people walk past you several times and you begin to wonder if you are “invisible”? It takes a split second to acknowledge someone’s ...

    • conflict management superhero

      Non-verbal communication – how to make it work for you

      Our face has a language all of its own. So has our body. We communicate not just with our voice; the tones, phrases and language we use, but with non-verbal communication as well … it’s called body langua...

    • Be An Active Listener, message on paper, smart phone and coffee on table

      How to say ‘No’ when under pressure

      I can hear the inner groans! It’s a tough one and saying no doesn’t come naturally. We all seem to be programmed to want to be acknowledged as a nice person. Saying ‘no’ has a feeling of guilt attache...

    • People at a starting line with start text on floor

      What’s in your rulebook when managing conflict?

      It’s October and we’ve enjoyed a fantastic summer of sport with Wimbledon, the Olympics and the Paralympics. As we edge into the autumnal season, cricket and rugby league championships have settled, the r...

    captcha