Fully accredited Conflict Management Training delivered at your venue throughout the UK

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Training staff to keep their cool,
be confident and positively resolve conflict

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Practical Strategies for staff to Stay Composed
and Resolve Customer Conflict

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Skills and Confidence for staff to know what to
say and do to reduce customer conflict

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“I would recommend this conflict management training course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject”.
Elaine Archer – Learning and Development Manager – The AA

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Our Conflict Management Training clients include:


Latest Conflict Training Articles:

  • Handling-aggression1-150x150

    A simple way to control your response to customer’s anger

    Here at the conflict training company, we do a lot of travelling around the country delivering conflict management training courses and meeting customers and to be honest, the travel can be a challenge at tim...

  • difficult-conversations-course-outline

    Making the most of your conflict management skills

    Here at The Conflict Training Company most of the interventions and training delivery requests we receive are regarding how to best manage conflict when staff are dealing with customers. However, there is ano...

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    Could you be criticised for the way you give criticism?

    I’ve lost my thesaurus. I can’t find the words to describe how upsetting this is. Yes I know. You may be rightly critical about the quality of that joke. And you know, I would accept that criticis...

  • speak

    Are you giving away more than you think when you speak?

    “Hello” – That’s a simple way to start a conversation, but it may be more crucial than you think. Some interesting research was carried out at Glasgow University regarding how people make a decisi...