Specialist in Conflict Management Training: 

At The Conflict Training Company we only have one focus: to train your staff to prevent, manage and de-escalate customer conflict and aggression.

This single focus has enabled delegates to develop exceptional skills to manage customer frustrations and conflict behaviour. We work extensively with both public and private sector organizations.

Better Customer Service: 

Our approach results in exceptional customer service as we train your staff to manage conflict using their innate ‘soft’ skills rather than through any physical intervention.

Practical training

Enquire about training

The safety of your staff might depend on what they learn on our courses so we make conflict management training informative, practical and fun to ensure the skills are remembered and used. We know it works because that is what our customers tell us!

Some Clients

The list of clients for which we have provided conflict management training includes:

  • Parking Control Management UK
  • Telford Homes
  • Department of Health
  • Theatre Royal Winchester
  • Tayside Fire and Rescue
  • London Borough of Hillingdon
  • The Law Society
  • The AA

Training Course Comments

Here are some comments about our conflict management training courses from recent participants:

'The training was great, learnt how to deal with a situation and not take things personally.'

Customer Services Supervisor -
DatingDirect.com

'Thought it was brilliant and thank you very much.'

Customer Services Team Leader -
TTS Group


Conflict Training Resources

Here are our latest FREE conflict management training resource articles:

October 2009

Helpful willingness


September 2009

In fear of the customer


August 2009

What if the customer is wrong