No additional costs.
Conflict Management Training
Specialist in Conflict Management Training:
At The Conflict Training Company we only have one focus: to train your
staff to prevent, manage and de-escalate customer conflict and aggression.
We train your staff to manage conflict using their innate ‘soft’ skills rather
than through any physical intervention.
Practical training:
Our drive is to make our training informative, practical and enjoyable to ensure
the
skills are
remembered and used. We know it works because that is what
our
customers tell us!
Some Clients
The list of clients for which we have provided conflict management training includes:
- Arcadia Housing Group
- Local Government Ombudsman
- The Law Society
- Prison Advice & Care Trust
- Wansbeck Homes
- The AA
- Wiltshire Police
- Theatre Royal Winchester
Conflict Management Resources
Here are our latest FREE conflict management resource articles:
January 2010
Missing the point of customers' anger
December 2009
When attack is not the best form of defence
November 2009
Chandler from Friends had the right idea
Here are some comments about our conflict management training courses from recent participants:
'The training was great, learnt how to deal with a situation and not take things personally.'
Customer Services Supervisor -
DatingDirect.com
'I thoroughly enjoyed the course. It was pitched at the right level for me to be actively engaged'
School Crossing Patrol Officer -
London Borough of Camden