About Us

At The Conflict Training Company we only have one focus: to train your staff to prevent, manage and de-escalate customer conflict and aggression.

This single focus has enabled delegates to develop exceptional skills to manage customer frustrations and conflict behaviour. We work extensively with public and private sector organizations, in fact, with any organization that has customers!!

You've got to laugh!

We believe learning must be fun, even if it's on such a serious subject. Our delivery style is energetic and motivational, using a wide range of facilitation methods to suit every learning style. Sessions are tailored to your particular needs and include actual examples from your workplace, ensuring that participants can effectively learn, develop and practice the required conflict management skills.

• We run highly rated in-house conflict management training courses.
• We train people to manage conflict in the workplace using exceptional communication skills.
• We hone our skills on a well-defined and complementary set of conflict management courses.
• We can deliver our training in any location you choose, throughout the UK and the rest of Europe.
• If you prefer, we can train your own team to deliver the courses themselves.

This is what training commissioners had to say about us:

"Our work is unique so it was a pleasure to receive a personalised and responsive service that listened to and addressed our needs."
Trisha Yon - Learning & Development Manager
Identity & Passport Services


"[The Conflict Training Company] made the effort to address our specific needs and far exceeded our expectations in the training they delivered. Very positive feedback was received by all those who attended the workshops. I would recommend [The Conflict Training Company] to any other prospective clients. "
Iwan Rees - Learning & Training Co-ordinator
Dairy Hygiene Inspectorate


"Just a quick note to say how informative and interesting the conflict course was, and the issues it raised within our department. All who attended where impressed especially M. who as the health and safety manager came away with lots of new objectives and ideas. We may as a company look in the future to run courses on site for our team leaders and shop floor managers. If that is the case I will have no hesitation in recommending your company. Once again thanks very much. "
Dave Mechan - Security Co-ordinator
Baxi Heating


"What an excellent course for the Solicitor's Family Law Association. I really enjoyed, learned and benefited."
Hazel Wright - Partner
Cumberland Ellis Peirs Solicitor Group, London.


"I would like to take this opportunity to thank [The Conflict Training Company] for the support and guidance it has given us over the past couple of years. Your programmes have empowered participant staff to understand the problems they faced whilst giving them the skills to deal effectively with both difficult situations and colleagues... I look forward to developing the links between our two organisations."
Catherine Fennell - Senior Adviser Manager - Occupational Health
Walsall Hospitals NHS Trust


"In summary, our collaboration with [The Conflict Training Company] has, without doubt, contributed to the delivery and development of a workforce capable of providing an efficient, effective and quality service to meet the needs and expectations of patients, clients and carers within the new NHS."
Conrad Newbold - Workforce Development Planning Training Co-ordinator
West Midlands Central Workforce Development Confederation


"Throughout my dealings with [The Conflict Training Company], I found them to be highly professional and pleasant to work with. The training was highly rated by all those who attended."
Melanie Edwards - Learning and Development Manager
The Whittington Hospital NHS Trust


"[The Conflict Training Company] has delivered a very professional, tailored programme that has been well received by our staff. We are embarking on additional work with [The Conflict Training Company]... and that's a reflection of the high regard in which we hold them."
Lynne Milligan - Human Resource Development Manager
Arriva Trains Wales


"It is apparent that the involvement of [The Conflict Training Company] has been of value to a large number of staff who, as a result of attending the workshops, feel valued by the Department and feel they can cope better with the demands of their work. ... Staff rated highly the content, style and usefulness of the workshops. The written comments confirmed that the content had impacted on the participants and that they had benefited from the time spent on it."
Lynda M. Garbutt - Independent Evaluator
Durham County Council


"[The Conflict Training Company] facilitated a lively, highly interactive course which gives employees the opportunity to acquire and practice using a range of vital new skills, and have done so in a very supportive, understanding and friendly manner."
Diane Taylor - Head of Corporate Training
Wolverhampton City Council