Knowledge Centre

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01 May The ultimate conflict management challenge?

You may have noticed from the adverts on TV and at the cinema that the big blockbuster movie this summer will be the new “Avengers” movie. It’s a film that features a character with infamous anger management issues – The Incredible Hulk. Now he is a conflict management challenge! Thankfully, unless you work for Marvel Film Studios you are unlikely to come across the Hulk in your day to day work – though that doesn’t mean you won’t come across some very angry and emotional people. So keeping it topical, here are three steps to managing conflict – Superhero style….

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11 Jul Could you be criticised for the way you give criticism?

I’ve lost my thesaurus. I can’t find the words to describe how upsetting this is. Yes I know. You may be rightly critical about the quality of that joke. And you know, I would accept that criticism wholeheartedly. However, you may have been in a position when you’ve given criticism and it hasn’t been accepted in the way you may have expected. It may have even led to a conflict situation you would now have trouble managing. Our first response to this may be that it’s because the other person doesn’t take criticism very well, but that may not be…

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Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.

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