Conflict Management Skills

This conflict management course benefits individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team.

It is a highly practical course and participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion. PowerPoint is used minimally!

Recent participants included: Security Guards, Care Workers, Nursing Professionals, Retail Assistants, Reception Staff, School Wardens, Car Park Inspectors and Attendants, Theatre and Door Staff.

• Trainer was excellent, 10 out of 10. Thanks for the course. I'm going to calm my attitude in the future. Security Guard, Private Industry.



• Very thought provoking and professional. Excellent approach. I'm going to pay attention to the detailed preventative measures. Environmental Health Officer, Local Government.



• The content had meaning because it could be related back to working practicalities. I will look first at being more sensitive to the public on the telephone and face to face, but also maintaining self respect. 10 out of 10. Senior Receptionist, Local Government.



• Excellent, easy to follow course. Very informative about issues and responsibilities. Got individuals to think about themselves, their safety, attitude and behaviour. I will be considering my personal safety at work and making people aware of their responsibilities. Senior Recovery Officer, Local Government.



• Course was tailored to the business and used real examples, highlighted new areas. Company Director, Private Industry.



• Excellent course. I am going to circulate the Risk Assessments more widely. I liked the theory about how people relate and the simple breakaway techniques. Health and Safety Manager, Higher Education.



• Particularly liked recognising what causes conflict and what influences how we react. Am now aware of my options and will observe the code of practice. 10 out of 10. Licensing Assistant, Local Government.



• Will implement most of the course, particularly how to curtail an interview without possible repercussions. Receptionist/Telephonist, Local Government.



• Excellent advice, made sense. I will set clear boundaries at all library inductions, what students expect from us and what we expect from them. I wish all library staff could have attended this training. Library and Resources Officer, Higher Education.



• 10 out of 10. I liked the interactive aspect of the course. I'm going to be more assertive when approaching conflict in the future. Nurse, NHS.



• Perfect, not only can you use the information in our working environment, you can use it in everyday life. Sales Administrator, Private Industry.



• I will not be afraid to tackle conflict constructively. Liked dealing with different personalities and how to respond to them. Nurse, NHS.



• A very worthwhile day, I am so glad I came on this course. It was relevant, appropriate and necessary, enhancing life skills to apply both at work and in other areas of life. This has helped me so much. Lifeline Officer, Local Government.



• The training is very timely and useful for ... officers who feel helpless in absorbing complaints from the public. The lessons and principles provide a great source of confidence in facing another day at work. Management Information Officer, Local Government.

Please enquire with us for a price quotation.