Participants' Comments

Thumbs-up from past participants...

A measure of the success of a course comes from the feedback given by those who attend. Underpinning all our courses is a highly practical experience which not only secures the new learning but also serves to make the training worthwhile, stimulating and enjoyable for everyone.

Below is a small selection of comments taken from a cross section of completed evaluation forms for all courses (all available for viewing). Please read through the comments. They provide a valuable insight into our teaching methods:

'The lessons and principles provide a great source of confidence in facing customers at work.'
Management Information Officer - London Borough of Lambeth

'Extensive knowledge; trainer was able to relate examples to our specific needs.'
Learning and Development Trainer - The AA

'Can't fault it, much better than I expected; trainer great with us, excellent.'
Production Sales Administration - Insta Group Limited

'Easily the best course I have been on.'
Certificated Bailiff - Bromsgrove District Council

'Really useful, interesting, valuable course. Delivered well, in a good structure.'
Systems Analyst - Edexcel

'Excellent course content - very good level and met my aims and objectives.'
Scheme Manager - Berneslai Homes

'Interactive and responsive to business needs, excellent knowledge.'
Learning and Development Manager - The Identity and Passport Service

'Made me more aware of how my actions or what I say influences the caller and may cause anger.'
Central Road Safety Unit Assistant - Wiltshire Police

'Excellent session, well delivered at an appropriate level.'
Nurse - The Cheshire & Merseyside NHS Treatment Centre

'Definitely recommend to others, it was very informative and easy to understand.'
Reception Manager - Charlton Triangle Homes

'Got individuals to think about themselves, their safety, attitude and behaviour.'
Senior Recovery Officer - Copeland Borough Council

'Plain speaking and to the point. Excellent, top level.'
Security Co-ordinator - Baxi Heating Limited

'Excellent communication and content, very interactive, excellent day, went really quick.'
Business Support Officer - Bromsgrove District Council

'I would like to see all staff have this training. Excellent.'
Attendance Officer - Lowestoft College

'Made me reflect on how my behaviour affects situations; very straightforward facilitator.'
Ward Manager - Sandwell & West Birmingham NHS Trust

'The training and trainer was excellent, thought provoking and practical.'
Deputy Manager - Open Mind Centre

'Very well delivered and included all staff. Liked the approach, light, refreshing but never boring.'
Housing Officer - United Property Services

'The training was excellent, overall approach was brilliant.'
Administrator - Hoffman Foundation

'Very valuable day! Very professional and a good approach to group work.'
Medical Secretary - Nottinghamshire NHS Trust

'Very appropriate to my role and well structured throughout the day.'
Admin Team Leader - Eastleigh Borough Council

'Well run and entertaining throughout. Did not die down at the end the way most courses do.'
Contract Coordinator - New Vic Theatre

'Helpful to see how situations could be defused no matter what. In depth knowledge.'
Lunch Time Assistant - Belper College

'Going to implement how to speak to a service user without causing them to be angry.'
Housing Officer - United Property Services

'Interactive, able to relate to real life work situations.'
Assistant Information Officer - Criminal Justice Communication Unit, The Home Office

'Spot on, liked putting what we had been told into practice.'
Employer Engagement Office - Ealing Business Partnership

'Opened my eyes to different methods of handling situations calmly and effectively.'
Barman - Tobacco Factory Bar

'Excellent on breaking negative behaviour patterns, very much met my training needs.'
Solicitor - Berrymans Lace Mawer

'Best ever prepared course I've attended - thank you so much.'
Staff Nurse - Clouds Drug Rehabilitation

'Covered all we needed to know about the subject, it will help a lot in my job.'
Care worker - Norcare

'Clear and concise presentation, excellent knowledge, friendly and approachable.'
Neighbourhood Housing Officer - Welwyn & Hatfield Borough Council

'Excellent engagement of the audience, encouraged plenty of examples and input from the group.'
Senior Compliance Executive - SAVA

'Structured to meet our needs - asked us what we needed and addressed those issues.'
Manager - Bass 33 Youth Centre

'Would recommend without hesitation, all organisations who deal with the public should embark on this.'
Receptionist - Paddington First Recruitment

'Brilliant, informative and good fun.'
HR Manager - PCM Limited

'Spot on for the mixture of students.'
Senior Security Manager - Adventure Island Theme Park

'Appropriate level; answered questions fully, kept us engaged throughout.'
Trade Counter Manager - Screwfix

'Encourages participation at all times, willing to listen, right amount of time spent on each topic.'
Team leader - JTM Limited

'Refreshingly different.'
Income Officer - Great Yarmouth Borough Council

'Trained with humour, very well presented, explained clearly.'
Gas Compliance Officer - Hammersmith and Fulham Homes

'I certainly learnt a lot from this workshop. I really enjoyed it.'
Legal Advice Service Manager - National Farmers Union

'Very professional, 10 out of 10.'
Information and Advice Assistant - Connexions

'What I liked about the trainer? He thought he was funny and he was!'
Sales Coordinator - Telford Homes

See some more of our clients.

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