Conflict Management Training
Some ClientsThumbs-up from customers...
"The feedback from this course has been outstanding. Comments included one of our site managers, who has since told his co-workers that the course is the most interesting training he has ever done. From a business point of view, your course has offered excellent value for money and has been time well spent. From a personal perspective it has been a pleasure to attend a course which has made us feel so empowered to roll out our own training over the coming weeks".
David Steele
Senior Tenant Liaison Officer
Wates Living Space
North East
"I employed the Conflict Training Company approx 3 years ago to deliver Conflict Management Training to approx 30 frontline staff who work for Sheffield City Council. The staff concerned work in First Point which is Sheffield City Council's 'One Stop Shop' in the City Centre for face to face access with customers.
First Point is a large facility and sees 100s of 1000s of customer visits per year. The vast majority of these are peaceful and law abiding but a very small number are aggressive and occasionally violent.
First point staff had recently been subject to a number of conflict situations and had expressed concern at their ability to manage such situations. One word describes the training - 'Excellent'. I would have no hesitation in employing the Conflict Training Company again, nor would I hesitate to recommend them to others.
Staff enjoyed the trainer’s teachings, techniques and anecdotes and more importantly the learning stuck. Staff confidence greatly increased and the handling of conflicts in First Point greatly improved. Considering what was achieved it was excellent value for money in my opinion.
I would not hesitate to employ The Conflict Training Company again."
Ian Oldershaw
Formerly a Customer Services Manager with Sheffield City Council.
Now working in a different team but still for Sheffield City Council.
"The Conflict Training Company made a positive effort to address our specific needs and far exceeded our expectations in the training they delivered. Very positive feedback was received by all those who attended the workshops. I would recommend them to any prospective clients".
Iwan Rees
Learning and Training Co-ordinator
Dairy Hygiene Inspectorate
State Veterinary Service
DEFRA
"It’s an excellent course appropriate to any working environment and fundamental for everyone dealing with person/people/clients!"
Eva Popovic
Community Regeneration Manager, Charlton Triangle Homes
"Just wanted to say what a brilliant course we attended, everybody really enjoyed it. Everyone went away much better equipped to deal with the everyday problems we get on sites. Thanks again for all your hard work, and well done to everyone on a brilliant day".
Steve Bosdet
Senior Site Manager
Surrey Waste Management / SITA UK
"We all enjoyed the course and found it useful to have a better understanding of how we react to aggressive / conflict situations and how we can change these reactions to result in better outcomes. I thought the course and good content, pace and delivery. In the future when we have recruited new staff and staff who could not make it on the day, I would consider having the course again as I feel it delivers key skills for both life and work environments".
Steve Hands
Principal Admin. & School Crossing Supervisor
London Borough of Camden
"It’s an excellent course appropriate to any working environment and fundamental for everyone dealing with person/people/clients!"
Eva Popovic
Community Regeneration Manager, Charlton Triangle Homes
"I would like to thank you for the Conflict Training Day, many of our staff has commented on how valuable they thought the training was and how much they have learned from the day. Thanks Again!"
Janet Carr
Centre Manager
MIND
"We had some really fantastic feedback from the day, in particular about the trainer and how great they were in bringing it all to life".
Jenny Sheppard
Change Manager (Complaints)
Aviva (Norwich Union)
"Very enjoyable and interactive day which the trainer tailored to our particular needs"
Rita Clarke
Training Administrator
Oxford Instruments
"Just a quick note to say how informative and interesting the course was and the issues it raised within our department. All who attended were impressed, especially Mark who, as our Health and Safety Manager came away with lots of new objectives and ideas. We may as a company look in the future to run courses on site for our team leaders and shop floor managers. If that is the case, I will have no hesitation in recommending your company. Once again thanks very much".
Dave Mechan
Security Co-ordinator
Baxi Heating Group
"I would recommend this course to others, engaged my attention and maintained it all day. Excellent knowledge of the subject".
Elaine Archer
Learning and Development Manager
The AA
"Fantastic to get a training company that really does structure their training around the needs of the business – not just pick stuff off their training shelf"
Jude Livermore
Centre Manager
Base 33 (supporting excluded youths)
"The course covered our expectations and more. It was an eye opener. We are still using the skills we got in our day to day practice. Everyone I spoke to that attended your training course expressed their satisfaction and was wishing if more could be done to include everyone.
Agnes Chirozvi
Training & Development Manager
Barlborough NHS Treatment Centres
"The training was well presented and paced. The trainer made great efforts to get everyone involved. He ensured that people understood individual topics before moving on. His knowledge of the course subject was extensive, but he was open to suggestions and feedback to make future presentations better. He was able to provide us with numerous examples and situations to relay to ensure that the training we deliver is smooth and we have enough resources to call upon".
Lesley Waters
Staff Development Manager
Anglian Group
"Thank you for delivering the training, I have had feedback from people about the training and it was very positive. The one thing that stood out for people was your style as a trainer they enjoy that a lot, so again thank you. I will be speaking to the area manager and recommend the training for our services in Birmingham".
John McGinley-Christie
Senior Support Recovery Worker
Trident Reach Care and Support
"I have been meaning to write and thank you for the days training you delivered. Everyone I spoke to got something from the day and the feedback sheets were really positive".
Gail Winnery
Training and Development Manager
Choice Care and Support
"The feedback and all attendees were extremely positive about the training course delivered. They enjoyed the discussions and the interaction and felt that the session was very informative and relevant. So thanks for doing such a good job".