Conflict Management Training
Some ClientsThumbs-up from customers...
“A big thanks for the training last week - I have had some terrific feedback and will certainly book again”.
Andrea Whigham
General Manager
Holiday Inn Express
Birmingham City Centre
“Many thanks for delivering the Conflict Resolution Training and contributing to making the whole day such a great success. Feedback was extremely positive and the people who attended tell me it has changed the way they will approach a potentially difficult situation, and it has given them additional tools to avoid conflict”.
Denise Stewart
Training and Organisational Development Manager
Bolton College
“Feedback has been very positive and many of the staff have said how valuable the training will be to them going forward in all aspects of their work, not just dealing with unexpected visitors”.
Lucy Bennett
Operational Training Manager
Independent Police Complaints Commission
"The feedback and all attendees were extremely positive about the training course delivered. They enjoyed the discussions and the interaction and felt that the session was very informative and relevant. So thanks for doing such a good job".
Kelvin Brookbank
Housing Support Manager, YMCA
"The feedback from this course has been outstanding. Comments included one of our site managers, who has since told his co-workers that the course is the most interesting training he has ever done. From a business point of view, your course has offered excellent value for money and has been time well spent. From a personal perspective it has been a pleasure to attend a course which has made us feel so empowered to roll out our own training over the coming weeks".
David Steele
Senior Tenant Liaison Officer
Wates Living Space
North East
"I have been meaning to write and thank you for the days training you delivered. Everyone I spoke to got something from the day and the feedback was really positive".
Gail Winnery
Training and Development Manager
Choice Care and Support
“Staff enjoyed the trainer’s teachings, techniques and anecdotes and more importantly the learning stuck. Staff confidence greatly increased and the handling of conflicts in First Point greatly improved. Considering what was achieved it was excellent value for money in my opinion”.
I would not hesitate to employ The Conflict Training Company again."
Ian Oldershaw
Customer Services Manager
First Point, Sheffield City Council
"We had some really fantastic feedback from the day, in particular about the trainer and how great they were in bringing it all to life".
Jenny Sheppard
Change Manager (Complaints)
Aviva Ltd, Norwich
"The training was well presented and paced. The trainer made great efforts to get everyone involved. He ensured that people understood individual topics before moving on. His knowledge of the course subject was extensive, but he was open to suggestions and feedback to make future presentations better. He was able to provide us with numerous examples and situations to relay to ensure that the training we deliver is smooth and we have enough resources to call upon".
Lesley Waters
Staff Development Manager
Anglian Group
"I would recommend this course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject".
Elaine Archer
Learning and Development Manager
The AA
“Many thanks. Everyone is saying they had gained a lot from the training course and I have noticed a difference with them when they are on the phone dealing with difficult phone calls”.
Elanna Webster
Helpline Supervisor
Cats Protection
“Thank you for having delivered the Conflict Management courses for our employees. I have received very positive feedback from them and they really enjoyed the course, so thank you very much”.
Tamie McGregor,
HR & Training Manager
SYHA Hostelling Scotland
"The Conflict Training Company made a positive effort to address our specific needs and far exceeded our expectations in the training they delivered. Very positive feedback was received by all those who attended the workshops. I would recommend them to any prospective clients".
Iwan Rees
Learning and Training Co-ordinator
Dairy Hygiene Inspectorate
State Veterinary Service
DEFRA
“Many thanks for providing the training to our staff, I’ve had nothing but positive feedback about it”
Mike Serridge
Managing Director
S and B Limited – Lab Furniture for Learning
Manchester
"Just wanted to say what a brilliant course we attended, everybody really enjoyed it. Everyone went away much better equipped to deal with the everyday problems we get on sites. Thanks again for all your hard work, and well done to everyone on a brilliant day".
Steve Bosdet
Senior Site Manager
Surrey Waste Management / SITA UK
"We all enjoyed the course and found it useful to have a better understanding of how we react to aggressive / conflict situations and how we can change these reactions to result in better outcomes. I thought the course and good content, pace and delivery. In the future when we have recruited new staff and staff who could not make it on the day, I would consider having the course again as I feel it delivers key skills for both life and work environments".
Steve Hands
Principal Admin. & School Crossing Supervisor
London Borough of Camden
"I would like to thank you for the Conflict Training Day, many of our staff has commented on how valuable they thought the training was and how much they have learned from the day. Thanks Again!"
Janet Carr
Centre Manager
MIND
"Just a quick note to say how informative and interesting the course was and the issues it raised within our department. All who attended were impressed, especially Mark who, as our Health and Safety Manager came away with lots of new objectives and ideas. We may as a company look in the future to run courses on site for our team leaders and shop floor managers. If that is the case, I will have no hesitation in recommending your company. Once again thanks very much".
Dave Mechan
Security Co-ordinator
Baxi Heating Group
"Fantastic to get a training company that really does structure their training around the needs of the business – not just pick stuff off their training shelf".
Jude Livermore
Centre Manager
Base 33 (supporting excluded youths)
"The course covered our expectations and more. It was an eye opener. We are still using the skills we got in our day to day practice. Everyone I spoke to that attended your training course expressed their satisfaction and was wishing if more could be done to include everyone”.
Agnes Chirozvi
Training & Development Manager
Barlborough NHS Treatment Centres
"Thank you for delivering the training, I have had feedback from people about the training and it was very positive. The one thing that stood out for people was your style as a trainer they enjoy that a lot, so again thank you. I will be speaking to the area manager and recommend the training for our services in Birmingham".