No additional costs.
Conflict Management Training
Conflict Management Training Courses
We are the leading specialists in conflict management training based on managing customer conflict and aggression using non-physical interventions. We would be pleased to tailor any conflict management course to meet the training needs of your staff.
Conflict management training is provided at your venue
throughout the
UK and Ireland.
For more information please select a training course
from
the list on the left.
Some Clients
The list of clients for which we have provided conflict management training to include:
- Tayside Fire and Rescue
- Bolton Arena
- Telford Homes
- Financial Services Authority
- Wiltshire Police
- Connexions
- Pret A Manger
- Department of Health
Conflict Training Resources
Here's the latest conflict management resource articles:
December 2011
How are your staff dealing with customers?
November 2011
What happens when the customer is wrong
Here's some comments about our conflict management training course from recent participants:
'Fab trainer, professional, knowledgeable and fun. 10 out of 10.'
Housing Co-ordinator -
The Bond Board Housing Group
'Brilliant – best course I have been on ever – great stuff.'
Customer Services Manager -
Aviva