Conflict Management Consultancy

A facilitated programme to resolve inter-personal and team conflict.

At your venue in London - Midlands - North - Scotland and throughout the UK and Ireland.

We can help you think about your situation and how third-party facilitation works and/or offer our facilitated programme below, designed for resolving conflict at an inter-personal or team level. Call or email your requirements and an experienced consultant will handle your request.

The Perspectives Plus Programme ®

The 'Perspectives Plus Programme'® is a tailored facilitation focused on resolving individual, team and organisational conflicts. The success of the programme is built on and underpinned by years of experience supporting people in conflict and very challenging circumstances. Over 500 delegates have been through this programme.

The cornerstones

Programme assessment

We meet with the fund holder and the staff or team involved (often separately) to establish the scope and expectations for the programme.

Developing understanding

Participants are taken through the exploration stage of the Perspectives Plus Programme, which is a very respectful and safe process to explore the issues surrounding the conflict. A key focus here is to carefully address the anger and negative emotions associated with the conflict. This is normally carried out with both 'parties' separately.

Understanding perspectives

All 'parties' are brought together to share their perspectives and understanding of the conflict and to develop options and/or protocols for working together in the future. They also gain an insight into different models and approaches to understanding and resolving conflict.

Maintaining progress

It is important that progress and gains made are maintained over time. Participants work through a range of exercises focusing on how to maintain momentum during challenging times.

Duration

The programme is tailored to the needs of participants and ranges from 2 to 4 days depending on the nature and intensity of the conflict.

Benefits of the programme

Individuals and teams attending learn to...

Recognise personal and workplace 'blocks' to resolving conflict and how to overcome them
Develop processes and strategies to continuously work well together
Resolve conflict constructively when conflict arises
Work efficiently towards solutions that everyone is committed to implementing
Sharpen their motivation with a renewal of the common purpose and goals
Learn skills to maintain progress during challenging times

The Process

We can assist your managers and staff to achieve better outcomes thanks to our:

Independence - we do not get sidetracked or caught up in the issues under discussion.

Expertise - specialist training and experience in facilitating people in conflict.

Please email us your requirements.

'Extremely valuable and highly applicable to my role. Gave me lots of strategies/ideas that I will actually be able to use day to day.'
Projects Delivery Officer - Edexcel

'Overall I was extremely impressed and fully intend to use their services again and would thoroughly recommend them.'
Housing Improvement Manager - Sandwell Metropolitan Borough Council

'Tailored to an accurate diagnosis of the issues, very professional and sensitive.'
Finance Manager - Great Yarmouth Borough Council

'I would like to thank you, many staff have commented on how valuable they thought the training was and how much they have learnt.'
Centre Manager - Open Mind Centre

'On completion all have commented on how well the programme helped them, not only dealing with work issues but also with home/life issues.'
Operational Standards Manager - Virgin Trains

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