Personal Safety Awareness Training

Learn How to Manage Angry and Aggressive Customers and to Stay Safe

Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.

Recommended for

All employees who have to face risks to their personal safety awareness from customers or service users.

Course Overview

The course raises understanding of the background and potential risks associated with dealing with potentially violent people. Employees learn skills to conduct a Dynamic Risk Assessment and to manage their own verbal and non-verbal skills in order to calm confrontations.

Personal Safety Awareness Training Course Benefits

By the end of the Personal Safety Awareness Training Course course participants will be better able to:

  • Identify why people get angry and aggressive
  • Recognise different stages of conflict escalation
  • Undertake a ‘Personal Safety Risk Assessment’
  • Manage the safety risks they face
  • Understand how they respond to anger and aggression
  • Demonstrate skills they can use to calm a situation

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Personal Safety Awareness Training Course Duration

This Personal Safety Awareness Training course is usually run over a full day. If you require a different delivery arrangement we will do all we can to meet the needs of your group.

Course Content

The ‘Personal Safety Awareness Training Course’ course is tailored to your organisation. Key content includes:

Background to aggressive behaviour

  • Triggers to aggressive behaviour
  • Understanding the mindset of an aggressive person
  • The legislative framework

Assessing vulnerability

managing-Personal Safety Awareness

  • Stages of escalation
  • How we may inadvertently compromise our own safety
  • Warning signs and symptoms
  • ‘Dynamic Personal Risk Assessment’

Responding to conflict

  • Our natural response to conflict
  • ‘Red rag’ words and phrases
  • Signalling non-aggression through body language
  • Acknowledging and responding to strong emotions

Managing confrontation

  • Managing unpredictability (drugs, alcohol, mental illness, etc.)
  • Saying¬†no¬†effectively
  • Managing verbal and non-verbal communication
  • Handling abusive behaviour
  • Exiting a situation
  • Reporting incidents and near misses

 

If you would like more information about the Personal Safety Awareness Training Course or would like to discuss how this or any other of our conflict management training courses can be tailored to your needs, please contact us .

Professional and personal development for real situations, delivered with real personality, by a real specialist.

Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.

   

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