Personal safety courses: dealing with violence and aggression

Overview of this 1-day course

Are you working in an environment where you are exposed to potential violence and aggression, and your personal safety may be compromised? The pace and complexity of modern life leave some people disenfranchised and prone to unpredictable behaviour. This course is for those that are potentially in their 'firing line'. It focuses on controlling personal risks and defusing anger before it escalates into aggression. This course is highly practical, participants learn through a range of training methods including short demonstration, skills practice, reflection and discussion. PowerPoint is used minimally!

Key topics covered on this course:

Understanding anger and fear
Learning how to stay in control
Discovering one's own attitude to risk
Understanding the pathway to violence
Practising the skills to manage confrontation and violence
Learning how to carry out a personal safety risk assessment
Learning breakaway techniques
Developing skills to report and debrief if incidents occur

View Full Course Outline HERE.

Recent Attendee Comments:

Trainer was plain speaking and to the point. Excellent course, top level. Security Co-ordinator, Private Industry.

The course was very appropriate, made me think and not take my safety for granted each day. I'm now going to take stock of my working environment. Security Manager, Private Industry.

First class approach, clear and easy to understand. Vast majority of the workshop was appropriate for my job. I'm going to look at our health and safety procedures. Car Park Attendant, Local Government

I'm going to look at practical issues, recognising where someone is becoming angry and what to do about it. Course was very well presented. Environmental Health Officer, Local Government.

The training was excellent. I'm going to be more alert and aware of potential situations that could arise in the department. Will be working with the College to provide policies and procedures. Student Services Officer, Higher Education.

I would describe this training session as excellent. I learnt most from understanding the legal situation - the understanding that you must put your personal safety before your job or perceived duty to others. I will now do a risk assessment for Student Services. Head of Student Services, Higher Education.

Excellent course. I would like to see all members of staff have this training as it was very thought-provoking and necessary for all. Attendance Officer, Higher Education.

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Handling Personal Safety

Conflict prevention, de-escalation and management in the workplace