Specialist in Conflict Management Training:

At The Conflict Training Company we only have one focus: to train your
staff to prevent, manage and de-escalate customer conflict and aggression.

We train your staff to manage conflict using their innate ‘soft’ skills rather
than through any physical intervention.

Practical training:

Our drive is to make our training informative, practical and enjoyable to ensure
the skills are remembered and used.  We know it works because that is what
our customers tell us!


Some Clients

The list of clients for which we have provided conflict management training includes:

  • The AA
  • Telford Homes
  • Capita TV Licensing
  • London Borough of Camden
  • Home Office
  • Nottinghamshire NHS Hospital Trust
  • Wansbeck Homes
  • Connexions

Training Course Comments

Here are some comments about our conflict management training courses from recent participants:

'Excellent training session. Will be very useful on a daily basis.'

Advisor -
Local Ombudsman Service

'Extensive knowledge; trainer was able to relate examples to our specific needs.'

Learning and Development Trainer -
The AA


Conflict Management Resources

Here are our latest FREE conflict management resource articles:

May 2013

Improve your conflict management skills by avoiding assumptions


April 2013

Why there's no need to shout!


March 2013

It's good to talk - but even better to listen