No additional costs.
Conflict Management Training
Specialist in Conflict Management Training:
At The Conflict Training Company we only have one focus: to train your
staff to prevent, manage and de-escalate customer conflict and aggression.
We train your staff to manage conflict using their innate ‘soft’ skills rather
than through any physical intervention.
Practical training:
Our drive is to make our training informative, practical and enjoyable to ensure
the
skills are
remembered and used. We know it works because that is what
our
customers tell us!
Some Clients
The list of clients for which we have provided conflict management training includes:
- Arcadia Housing Group
- Financial Services Authority
- UGG Australia
- The Stratford Young Vic Theatre
- Nottinghamshire NHS Hospital Trust
- Charlton Triangle Homes
- Knowles Domestic Violence Services
- PDSA Contact Centre
Conflict Management Resources
Here are our latest FREE conflict management resource articles:
December 2011
How are your staff dealing with customers?
November 2011
What happens when the customer is wrong
October 2011
Changing how we view difficult customers
Here are some comments about our conflict management training courses from recent participants:
'So far the best training day at Thurrock.'
Customer Services Officer -
Thurrock Council Social Services
'Brilliant session – I am calm already.'
Customer Services -
Aviva