Fixed Price Training anywhere in the UK - No additional costs
Conflict Management Training
NATIONALLY ACCREDITED COURSES
Specialist in Conflict Management Training:
At The Conflict Training Company we only have one focus: to train your
staff to prevent, manage and de-escalate customer conflict and aggression.
We train your staff to manage conflict using their innate ‘soft’ skills rather
than through any physical intervention.
Practical training:
Our drive is to make our training informative, practical and enjoyable to ensure
the
skills are
remembered and used. We know it works because that is what
our
customers tell us!
Some Clients
The list of clients for which we have provided conflict management training includes:
- The AA
- Telford Homes
- Capita TV Licensing
- London Borough of Camden
- Home Office
- Nottinghamshire NHS Hospital Trust
- Wansbeck Homes
- Connexions
Conflict Management Resources
Here are our latest FREE conflict management resource articles:
May 2013
Improve your conflict management skills by avoiding assumptions
April 2013
March 2013
It's good to talk - but even better to listen
Here are some comments about our conflict management training courses from recent participants:
'Excellent training session. Will be very useful on a daily basis.'
Advisor -
Local Ombudsman Service
'Extensive knowledge; trainer was able to relate examples to our specific needs.'
Learning and Development Trainer -
The AA