At your venue in London - Midlands - North - Scotland and throughout the UK and Ireland.

Lone Worker Training
1-day Training Course

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Recommended for:

All employees who have to work alone, particularly those who have to visit customers or service users in their own home. The course is designed as well for those that are experienced in working alone as for those who are new to it.

Course Overview:

Participants learn how to take steps to reduce personal risks and to improve their approach to de-escalating customer aggression. After completing the course participants feel more in control, safe and confident to deal with working alone and managing aggression. This course forms a major building block in the 'Duty of Care' employers should practice to ensure staff stay safe.

'Definitely recommend this course to others, 10 out of 10, very professional.'
Personal Adviser - Connexions

'Worthwhile course especially for staff who are having to deal with customers in an environment of lone working.'
Head of Housing Management - Welwyn & Hatfield Borough Council

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Course Benefits:

By the end of the course participants will be better able to:

Risk assess lone working situations
Read warning signs before conflict turns to aggression
Understand the impact of their body language, words and phrases
Use safety protocols to manage different lone working situations
Use practical techniques to manage aggressive situations
Report incidents and near misses

Course Content:

The course can be tailored to your organisation. Key content includes:

Lone working - introduction:

Definitions:

Lone working
The limits of acceptable behaviour
The legal aspects of lone working

Assessing vulnerability:

Stages of conflict escalation
How we can compromise our own safety
Understanding the mindset of an aggressive person
Warning signs and symptoms
'Dynamic Personal Safety Risk Assessment'

Responding to conflict

Our natural response to conflict
'Red Rag' words and phrases
Signalling non-aggression through body language

Managing aggressive situations:

Saying 'No'
Managing unpredictability (drugs, alcohol, mental illness, etc.)
The de-escalation process - 6 steps to conflict resolution

Safety protocols for lone working:

'Common sense' protocols for managing different lone working situations

Putting policies and procedures into practice:

Reporting incidents and near misses
Review of practical policies and procedures

Optional content:

Breakaway techniques

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On site training courses available in:
London, Glasgow, Manchester, Birmingham, Leed, Derby, Scotland, Nottingham, Midlands, Bristol, Wales, Swansea, Cardiff, Dublin, Belfast , Lincoln, Liverpool, Sheffield, Reading, Oxford, Cambridge, Southampton, Newcastle, Durham, Edinburgh, Warrington,
and across the UK and Ireland.

— Please Enquire for a Price Quotation —

Lone Worker Training 1-day Training Course

Lone Worker Training
1-day Training Course