''Definitely recommend to others, it was very informative and easy to understand.'

Reception Manager - Charlton Triangle Homes

'Completely met my expectations, I feel I will be able to deal with difficult phone calls more effectively.'

Customer Services Officer - London Borough of Merton

'Brilliant session – I am calm already.'

Customer Services - Aviva/Norwich Union

'Brilliant – best course I have been on ever – great stuff.'

Customer Services Manager - Aviva/Norwich Union

'Well run and entertaining throughout. Did not die down at the end the way most courses do.'

Contract Coordinator - New Vic Theatre

'The training was great, learnt how to deal with a situation and not take things personally.'

Customer Services Supervisor - DatingDirect.com

'Interactive, able to relate to real life work situations.'

Assistant Information Officer - Criminal Justice Communication Unit, The Home Office

'Very valuable day! Very professional and a good approach to group work.'

Medical Secretary - Nottinghamshire NHS Trust

'Well presented. All areas explained in detail. A pleasure to attend this course.'

Manager – Civil Enforcement Officers - Staffordshire Moorland Council

'Totally suitable for our work. I feel far more equipped to deal with conflict scenarios.'

Family Support Worker - Brixton Prison

'Feel I now have the necessary tools to defuse almost any conflict situation.'

International Relations Manager - British Academy

''Excellent session, well delivered at an appropriate level.'

Nurse - The Cheshire & Merseyside NHS Treatment Centre

'Learnt a lot of good points and tips on how to avoid conflict in and out of the workplace – a very enjoyable day.'

Administrator - Learning and Skills Council

'Thought it was brilliant and thank you very much.'

Customer Services Team Leader - TTS Group

'Spot on, liked putting what we had been told into practice.'

Employer Engagement Office - Ealing Business Partnership

'Intelligent and responsive, learnt valuable lessons about approaching conflict with confidence and not fear and emotion.'

Regional Adviser - Anti Bullying Alliance

'The training was excellent, overall approach was brilliant.'

Administrator - Hoffman Foundation

'Relevant, effective and enjoyable. Tailored to our requirements'

Bursar - Reigate Saint Mary’s School

'Very useful tips, good training, most certainly recommend it'

Customer Relations - Pioneer GB Ltd

'Excellent course content - very good level and met my aims and objectives'

Scheme Manager - Berneslai Homes

'Spot on for the mixture of students.'

Senior Security Manager - Adventure Island Theme Park

'Very confidently presented and made everyone feel at ease. Recommend this course to others.'

Visitor Assistant - Ikon Gallery

'Extensive knowledge; trainer was able to relate examples to our specific needs.'

Learning and Development Trainer - The AA

'Interactive and responsive to business needs, excellent knowledge.'

Learning and Development - The Identity and Passport Service

'Good bespoke training. The last thing I wanted to do today was to attend a training day – glad I came!'

Regional Adviser - Anti Bullying Alliance

'Very well presented and down to earth, very good content.'

Tenant Adviser - West Kent Housing

'The training and trainer was excellent, thought provoking and practical.'

Deputy Manager - Open Mind Centre

'Very well delivered and included all staff. Liked the approach, light, refreshing but never boring.'

Housing Officer - United Property Services

'Liked the open way we were allowed to discuss delicate issues, very much met my needs.'

Support Worker - Mencap

'I certainly learnt a lot from this workshop. I really enjoyed it.'

Legal Advice Service Manager - National Farmers Union

'Fab trainer, professional, knowledgeable and fun. 10 out of 10.'

Housing Co-ordinator - The Bond Board Housing Group

'I thoroughly enjoyed the course. It was pitched at the right level for me to be actively engaged'

School Crossing Patrol Officer - London Borough of Camden

'So far the best training day at Thurrock.'

Customer Services Officer - Thurrock Council Social Services

'I would like to see all staff have this training. Excellent.'

Attendance Officer - Lowestoft College

'Trained with humour, very well presented, explained clearly.'

Gas Compliance Officer - Hammersmith and Fulham Homes

'The day went quick and I did not get bored; kept me listening and got my attention. Got straight to the point.'

Assistant Front of House Manager - Theatre Royal Winchester

'Many thanks, appreciated the enthusiasm and experience and it being tailored to our context.'

Information Adviser - Department of Health Contact Centre

'Brilliant, informative and good fun.'

HR Manager - PCM Limited

'Liked the open way we were allowed to discuss delicate issues, very much met my needs.'

Support Worker - Mencap

'Covered all we needed to know about the subject, it will help a lot in my job.'

Care worker - Norcare

'Plain speaking and to the point. Excellent, top level.'

Security Co-ordinator - Baxi Heating Limited

'Appropriate level; answered questions fully, kept us engaged throughout.'

Trade Counter Manager - Screwfix

'Refreshingly different.'

Income Officer - Great Yarmouth Borough Council

'Perfect for me, just right. Most certainly recommend this course to others.'

Property Manager - Bernicia Homes

'What I liked about the trainer? He thought he was funny and he was!'

Sales Coordinator - Telford Homes

'Fab trainer, professional, knowledgeable and fun. 10 out of 10.'

Housing Co-ordinator - The Bond Board Housing Group

'Best ever prepared course I've attended - thank you so much.'

Staff Nurse - Clouds Drug Rehabilitation

'Easily the best course I have been on.'

Certificated Bailiff - Bromsgrove District Council

'Very appropriate training, excellent!'

Bursar’s Secretary - Reigate Grammar School

'Does what it says on the box'

Key Account Manager - EDF Energy

'Just right – the day flew by because we were totally focused. A great result that came from an afternoon searching the net for a trainer.'

Learning Adviser - Lake District Authority

'Clear and concise presentation, excellent knowledge, friendly and approachable.'

Neighbourhood Housing Officer - Welwyn & Hatfield Borough Council

'Excellent training session. Will be very useful on a daily basis.'

Advisor - Local Ombudsman Service