Conflict Management Training
Some Clients'Personal Safety Training' conflict training courses at your venue throughout the UK
Duration:
This 'Personal Safety Training' course is run over a full day.
Recommended for:
All employees who have to face risks to their personal safety from customers or service users.
Course Overview:
The course raises understanding of the background and potential risks associated with dealing with potentially violent people. Employees learn skills to conduct a 'Dynamic Risk Assessment' and to manage their own verbal and non-verbal skills in order to calm confrontations.
Personal Safety Training Course Benefits:
By the end of the 'Personal Safety Training' course participants will be better able to:
- Identify why people get angry and aggressive
- Recognise different stages of conflict escalation
- Undertake a 'Personal Safety Risk Assessment'
- Manage the safety risks they face
- Understand how they respond to anger and aggression
- Demonstrate skills they can use to calm a situation
Course Content:
The 'Personal Safety Training' course is tailored to your organisation. Key content includes:
Background to aggressive behaviour:
- Triggers to aggressive behaviour
- Understanding the mindset of an aggressive person
- The legislative framework
Assessing vulnerability:
- Stages of escalation
- How we may inadvertently compromise our own safety
- Warning signs and symptoms
- 'Dynamic Personal Risk Assessment'
Responding to conflict:
- Our natural response to conflict
- 'Red Rag' words and phrases
- Signalling non-aggression through body language
- Acknowledging and responding to strong emotions
Managing confrontation:
- Managing unpredictability (drugs, alcohol, mental illness, etc.)
- Saying ‘No’ effectively
- Managing verbal and non-verbal communication
- Handling abusive behaviour
- Exiting a situation
- Reporting incidents and near misses
If you would like more information about this 'Personal Safety Training Course' or would like to discuss how this or any other of our conflict management training courses can be tailored to your needs, please contact us.
