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Free 50-Page e-Book
The New ABC of
Handling Aggression
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Some Clients

Housing

Berneslai Homes
Hammersmith and Fulham
Charlton Triangle Homes
Telford Homes... More

Education

Belper College
Edexcel
Lowestoft College... More

Governing Bodies/Charities

The Law Society
RSPCA... More

Central/Local Government

DEFRA
The Home Office
London Borough of Hillingdon
Bromsgrove Council... More

Health/Emergency Services

Nottinghamshire NHS Trust
Cheshire NHS Treatment Centre
West Midlands Probation Service... More

Industry

The AA
AXA PPP Healthcare
Screwfix... More
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List of Conflict Management Courses
Conflict Management Training
Exceptional skills to manage and de-escalate angry customers.
Dealing with Phone Rage
Essential skills to de-escalate irate customers on the phone.
Lone Worker Training
Covering all aspects of managing lone working situations.
Dealing with Difficult Customers
Skills to de-escalate complaints.
Personal Safety Training
Managing the risks when dealing with volatile people.
Managing Violence & Aggression
Skills to assess risk and de-escalate confrontations.
Dealing with Difficult People
Know how to deal with difficult people you work with.
Managing Difficult People
Learn the skills to manage difficult people in your workplace.
Train the Trainer
Equip your staff to train others in conflict skills.
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