At your venue in London - Midlands - North - Scotland and throughout the UK and Ireland.

Personal Safety Training
1-day Training Course

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Recommended for:

All employees who have to face risks to their personal safety from customers or service users.

Course Overview:

The course raises awareness of the background and potential risks associated with dealing with potentially violent people. Employees learn skills to conduct a 'Dynamic Risk Assessment' and to manage their own verbal and non-verbal behaviour in order to calm confrontations.

'Very positive feedback from all those who attended the workshops. I would recommend this training to any other prospective clients.'
Learning and Training Coordinator - Dairy Hygiene Inspectorate, DEFRA

'Valuable tools in managing conflict situations and particularly the stages of escalation.'
Admissions Co-ordinator - Clouds Drug Rehabilitation Centre

More comments...

Course Benefits:

By the end of the course participants will be better able to:

Recognise different stages of conflict escalation
Recognise the warning signs
Undertake a 'Dynamic Personal Risk Assessment'
Manage the risks they face
Understand how they respond to anger and aggression
Demonstrate skills they can use to calm a situation

Course Content:

The course can be tailored to your organisation. Key content includes:

Background to aggressive behaviour:

Triggers to aggressive behaviour
Understanding the mindset of an aggressive person
The legislation framework

Assessing vulnerability:

Stages of escalation
How we may inadvertently compromise our own safety
Warning signs and symptoms
'Dynamic Personal Risk Assessment'

Responding to conflict:

Our natural response to conflict
'Red Rag' words and phrases
Signalling non-aggression through body language
Acknowledging and responding to strong emotions

Managing confrontation:

Saying 'No'

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On site training courses available in:
London, Glasgow, Manchester, Birmingham, Leed, Derby, Scotland, Nottingham, Midlands, Bristol, Wales, Swansea, Cardiff, Dublin, Belfast , Lincoln, Liverpool, Sheffield, Reading, Oxford, Cambridge, Southampton, Newcastle, Durham, Edinburgh, Warrington,
and across the UK and Ireland.

— Please Enquire for a Price Quotation —

Personal Safety Training 1-day Training Course

Personal Safety Training
1-day Training Course