| e-Book |
The New ABC of
Handling Aggression |
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| FREE 50-page e-BOOK! |
| Member of: |
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| Some Clients |
Quotes from Commissioners
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| Adventure Island Theme Park |
| AXA PPP Healthcare |
| Baxi Heating |
| Berneslai Homes |
| Birmingham City Council |
| Brompton Housing |
| Bromsgrove District Council |
| Charter Community Housing |
| Copeland Borough Council |
| Defra |
| Derwent Community Team |
| Douglas McMillan Hospice |
| Durham Social Services |
| Eastleigh Borough Council |
| Family Law Society |
| Identity and Passport Service |
| Insta Group |
| Lambeth Education Service |
| London Borough of Hillingdon |
| Lowestoft College |
| Manor Hospital Walsall |
| National Centre for Sociology |
| Newcastle College |
| Northcliffe Group |
| Nottinghamshire NHS Trust |
| Ofcom |
| Parking Control Management UK |
| PKF Accountants |
| Royal College of Physicians |
| RSPCA |
| Sandwell & West Birmingham NHS Trust |
| Sandwell Metropolitan Borough Council |
| Screwfix |
| Shrewsbury College |
| Staffordshire University |
| Sure Start |
| Tayside Fire & Rescue |
| Telford Borough Council |
| Warrington Council |
| Welwyn & Hatfield Council |
| West Midlands Probation Service |
| Wiltshire Police |
| Wolverhampton City Council |
| Yorkshire Wildlife Trust |
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Overview of this 3-day course
Training people can be a daunting task for the inexperienced trainer, particularly if the subject is new or unfamiliar. This exceptional Train
the Trainer programme addresses the double task of building the confidence of members of staff to train and coach, whilst at the same time practising
the key conflict management and/or personal safety skills we teach. The process of training in-house trainers is worth the effort to embed new behaviour changes
and positive change throughout the organisation.
Our Train the Trainer programme can be run for any of the courses offered on this website. It will provide trainers with plenty of opportunity to
practice the new skills and explore the issues in depth, in order for them to be able to transfer these skills to a wide range of staff.
For a detailed outline of the content covered over the first two days of the programme, please refer to the individual courses.
Key topics covered on this course:
- Days 1 and 2: Developing Knowledge and Skills
- Please refer to the individual course content
- Day 3: Training and Coaching Skills
- Training with confidence
- Preparing for the training day
- Understanding the training cycle
- Practising listening skills
- Enhancing presentation skills
Recent Attendee Comments:
- Very informative, full programme, detailed content.
HR Officer, Local Government.
- 10 out of 10. Course was professional in every aspect. Kept me interested. Very well presented.
Director, Training Company.
- Facilitator was very confident, very knowledgeable to deal with all he's been asked.
Nursing Trainer, NHS.
- Was able to relate it to the real world. Excellent.
Training Manager, National Charity.
- Professional in every aspect of the course.
Training Officer, Local Government.
- Brilliant, informative and good fun. Our trainer was excellent, he made us feel at ease and I thoroughly enjoyed it. I would recommend this
course to others.
HR Manager, Services Company.
Read more quotes from participants by clicking on the courses displayed on the right.
Or see what training commissioners had to say. Please enquire with us for a price quotation.
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Conflict Management
This modularised workshop can cover all aspects of conflict at work: with colleagues, with customers or within a team. |
Conflict on the Phone
This course will improve the telephone skills of staff having to deal with customer complaints or deliver difficult messages
over the phone. |
Lone Working
This is a workshop about what lone workers can do to stay safe - and thankfully, there's lots! |
Personal Safety
A course about what can be done to prevent and minimise the effects of violence and aggression in the workplace. |
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Web Accessibility Compliant. |
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W3C Standards Compliant. |
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W3C Standards Compliant. |
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