| e-Book |
The New ABC of
Handling Aggression |
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| FREE 50-page e-BOOK! |
| Member of: |
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| Some Clients |
Quotes from Commissioners
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| Adventure Island Theme Park |
| AXA PPP Healthcare |
| Baxi Heating |
| Berneslai Homes |
| Birmingham City Council |
| Brompton Housing |
| Bromsgrove District Council |
| Charter Community Housing |
| Copeland Borough Council |
| Defra |
| Derwent Community Team |
| Douglas McMillan Hospice |
| Durham Social Services |
| Eastleigh Borough Council |
| Family Law Society |
| Identity and Passport Service |
| Insta Group |
| Lambeth Education Service |
| London Borough of Hillingdon |
| Lowestoft College |
| Manor Hospital Walsall |
| National Centre for Sociology |
| Newcastle College |
| Northcliffe Group |
| Nottinghamshire NHS Trust |
| Ofcom |
| Parking Control Management UK |
| PKF Accountants |
| Royal College of Physicians |
| RSPCA |
| Sandwell & West Birmingham NHS Trust |
| Sandwell Metropolitan Borough Council |
| Screwfix |
| Shrewsbury College |
| Staffordshire University |
| Sure Start |
| Tayside Fire & Rescue |
| Telford Borough Council |
| Warrington Council |
| Welwyn & Hatfield Council |
| West Midlands Probation Service |
| Wiltshire Police |
| Wolverhampton City Council |
| Yorkshire Wildlife Trust |
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Overview of this 1-day course
Small things account for big risks when you are working alone, particularly if the environment is 'off-site' and unknown to you.
These risks need to be addressed in order to ensure the personal safety of lone workers.
If you are a health visitor, care worker, taxi driver, meter reader, transport or delivery worker, emergency services or security worker,
to name but a few, you will need to know the risks associated with your particular job, the practical control measures you can employ,
and have a toolbox of strategies at hand to tackle conflict or aggression. And this is where this excellent training course comes in!
Key topics covered on this course:
- The role of the lone worker
- Boundaries of that role
- Occupational risks
- What influences the risks we take
- Managing risks
- Defining acceptable behaviour
- Spotting danger signals
- Managing Confrontation
- Reporting near misses or incidents
- 'Back up' and policies
Recent Attendee Comments:
- Approach and professionalism was excellent. I'm going to implement the lone working procedure.
Lifeline Officer, Local Government.
- I liked the uncomplicated approach, very suitable. I'm going to look at policies and how to record individuals who are at risk.
Property Inspector, Local Government.
- Trainer was very knowledgeable, approachable and professional. Particularly informative relating to recognising potentially aggressive
situations. I will now step back and analyse the situation without getting caught up in it.
Technical Officer, Local Government.
- The content is not only useful at the work place but also in our day-to-day dealings. The training was excellent and an important one as well.
I am indeed happy with it. Thanks.
Outreach worker, Charitable Organisation.
- 10 out of 10, very impressive. Trainer was very engaging, listened to the comments of others and made sure people got a fair chance to speak.
I will now put my personal safety before the requirements of the job.
Business Support Officer, Local Government.
- The trainer was very straightforward. Made me reflect on how my behaviour affects situations. I'm going to try and not make assumptions about
people in the future.
Nurse, NHS.
- Excellent, fun and very informative. I would definitely recommend this course to others.
Scheme Manager, Local Government.
- Very good. I have covered this topic twice before but this was fresh and interesting.
Dairy Inspector, Central Government.
Read more quotes from participants by clicking on the courses displayed on the right.
Or see what training commissioners had to say. Please enquire with us for a price quotation.
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Conflict Management
This modularised workshop can cover all aspects of conflict at work: with colleagues, with customers or within a team. |
Conflict on the Phone
This course will improve the telephone skills of staff having to deal with customer complaints or deliver difficult messages
over the phone. |
Personal Safety
A course about what can be done to prevent and minimise the effects of violence and aggression in the workplace. |
Train the Trainer
A 3-day course to train your staff to delivery any of our courses: the most cost-effective way to widespread change. |
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Web Accessibility Compliant. |
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W3C Standards Compliant. |
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W3C Standards Compliant. |
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