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Training staff to keep their cool,
be confident and positively resolve conflict

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Practical strategies for staff to Stay Composed
and Resolve Customer Conflict

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Skills and confidence for staff to know what to
say and do to reduce customer conflict

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    “I would recommend this conflict management training course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject.”
    Elaine Archer – Learning and Development Manager – The AA

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    Latest Conflict Training Articles:

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      How not to make your customers “invisible”

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      Non-verbal communication – how to make it work for you

      Our face has a language all of its own. So has our body. We communicate not just with our voice; the tones, phrases and language we use, but with non-verbal communication as well … it’s called body langua...

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      How to say ‘No’ when under pressure

      I can hear the inner groans! It’s a tough one and saying no doesn’t come naturally. We all seem to be programmed to want to be acknowledged as a nice person. Saying ‘no’ has a feeling of guilt attache...

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