“Most of us consider ourselves to be good listeners and are therefore not motivated to learn to do what we already know. We don’t recognise our own failure to listen well. We are, however, usually very ...
Training staff to keep their cool,
be confident and positively resolve conflict
Practical strategies for staff to Stay Composed
and Resolve Customer Conflict
Skills and confidence for staff to know what to
say and do to reduce customer conflict
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“I would recommend this conflict management training course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject.”
Elaine Archer – Learning and Development Manager – The AA
Our Conflict Management Training clients include:
Latest Conflict Training Articles:
- 05 February 2018
Picture the scene. There was an accident on the motorway and a passenger was delayed reaching the airport. After scrambling through the airport and security screening they manage to get to the departure gate....
- 31 July 2017
Whisper it! In the complex world we live in there is often no perfect solution. Some roles just don’t allow you to give out free vouchers or money off. For example, when the customer is not entitled to the ...
- 17 May 2017
Have you ever arrived at a restaurant or other reception area to have people walk past you several times and you begin to wonder if you are “invisible”? It takes a split second to acknowledge someone’s ...