Resolve Customer Conflict Simply
Conflict Management Courses and Personal Safety Training for customer facing staff, by The Conflict Training Company
Courses throughout the UK
– Accredited Bespoke Courses
– In-house, Virtual or E-Learning
– Training to resolve customer conflict since 2007
UK Wide Conflict Management Courses
Empower your staff to handle unhappy customers with ease.
Reduce risk of escalation and create positive outcomes.
Bespoke blended learning options
In-House Training
Conflict Management Training Courses delivered at your premises
E-Learning Courses
Self-paced Online Conflict Management Training Courses
Nationally Accredited Training
The Conflict Training Company’s courses are accredited by the Institute of
Conflic Management (ICM) and the UK CPD Standards Office. An approved
member of the UKGDPR verification register.
Training Commissioners give us the following feedback 2 weeks after our training has taken place.
%
Commissioners rate our courses out of 100%.
%
Satisfied with our communication and organisation of the course.
%
Would recommend The Conflict Training Company.
Why Managing Customer Conflict is Vital to your Organisation?
If your clients are unhappy, they can go elsewhere, losing you revenue and impacting on your reputation.
Customers can be unhappy about not getting the service they want, but they are often more disgruntled about how they are spoken to and dealt with. Did you staff member listen well? Were they defensive, abrupt, or rude? Whilst the focus of our bespoke conflict management courses is on managing customer conflict, we are also focused on training staff to manage their own responses. When they effectively manage their tone of voice, speed of speech, words, phrases and attitude, they are better equipped to de-escalate customer conflict.
Our conflict resolution training will provide your teams with the confidence to manage challenging customers and situations. They will learn the skills and awareness to gain positives from challenging interactions and build their resilience to handle customer conflict in the future. If you are looking for training on conflict resolution for your customer facing staff, we have a bespoke, face to face, virtual or e-learning, conflict resolution course for you.
The Conflict Training Company – Testimonials
Here’s what our clients have to say about our conflict management training courses:
What is Covered on our Conflict Management and Resolution Courses?
We create accredited bespoke courses to meet your training needs from our key courses: Conflict Management Training, Personal Safety Awareness Training, Managing Conflict on the Phone and Managing Conflict in the Workplace.
Providing unique insights and skills developed over 17 years providing specialist conflict courses, we cover the fundamentals of effective conflict management, how to de-escalate angry and aggressive clients, and manage words, phrases and body language to calm challenging situations. All courses include extensive time to practice and embed all of the de-escalation skills your group needs.
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