The Conflict Training Company

Who we are

Welcome to the nationally accredited Conflict Training Company Ltd. Established in 2007, we specialise in training managers and staff to improve their skills and confidence when dealing with conflict. Working UK wide, we provide in-house training courses for all public and private sector organisations.

All trainers

• Are qualified to deliver Conflict Management Training
  (City & Guilds Programme Award for the Delivery of Conflict Management Training)
• Are Registered and Accredited Members (MICM) of the industry’s governing body
  – The Institute of Conflict Management
• Have a minimum of 15 years’ work experience handling difficult customers
• Have a minimum of 5 years’ experience of delivering training in conflict management skills

Our approach to conflict management training

Our conflict management training courses are highly participative workshops. Attendees have an opportunity to explore how they personally respond to conflict and to practise skills during individual and group exercises. We believe that fun is an important part of the training and strive to provide a highly motivational learning experience in which attendees retain information more easily.

How we deliver our courses

We are flexible and aim to meet the needs of your organisation. Our courses usually run for a fully day (normally 9.30am to 4.30pm). We also deliver each course to two groups on the same day often where clients have to keep service running. Both groups receive 3.5 hours of training on that day. In addition we can run the course as stand along half-day events.

Approved Quality Centre

The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM), and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

At your venue

We deliver our conflict management training courses at your venue, anywhere in the UK.

Course materials

Attendees leave the course with a comprehensive workbook, course notes, handouts and a nationally recognised accredited certificate.

All in one price

Please forget about any extra costs for travel, extra delegates, etc. We quote one price for our conflict management training courses – no hidden extras!