Testimonials

Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.

John McGinley-Christie

“Thank you for delivering the training, I have had feedback from people about the training and it was very positive. The one thing that stood out for people was your style as a trainer they enjoy that a lot, so again thank you. I will be speaking to the area manager and recommend the training for our services in Birmingham.”

John McGinley-Christie
Senior Support Recovery Worker
Trident Reach Care and Support

Lisa Hughes

“The course was interactive, comprehensive and the trainer had a dynamic approach which kept the momentum going. Ideal for those who would like to boost their confidence whilst dealing with awkward customers on the telephone.”

Lisa Hughes
Medical Affairs Manager
Actavis Pharmaceuticals

Dave Mechan

“Just a quick note to say how informative and interesting the course was and the issues it raised within our department. All who attended were impressed, especially Mark who, as our Health and Safety Manager came away with lots of new objectives and ideas. We may as a company look in the future to run courses on site for our team leaders and shop floor managers. If that is the case, I will have no hesitation in recommending your company. Once again thanks very much.”

Dave Mechan
Security Co-ordinator
Baxi Heating Group

Janet Carr

“I would like to thank you for the Conflict Training Day, many of our staff has commented on how valuable they thought the training was and how much they have learned from the day. Thanks Again!”

Janet Carr
Centre Manager
MIND

Steve Hands

“We all enjoyed the course and found it useful to have a better understanding of how we react to aggressive / conflict situations and how we can change these reactions to result in better outcomes. I thought the course and good content, pace and delivery. In the future when we have recruited new staff and staff who could not make it on the day, I would consider having the course again as I feel it delivers key skills for both life and work environments.”

Steve Hands
Principal Admin. & School Crossing Supervisor
London Borough of Camden

Tamie McGregor

“Thank you for having delivered the Conflict Management Training Courses for our employees. I have received very positive feedback from them and they really enjoyed the course, so thank you very much.”

Tamie McGregor
HR & Training Manager
SYHA Hostelling Scotland

Elanna Webster

“Many thanks. Everyone is saying they had gained a lot from the training course and I have noticed a difference with them when they are on the phone dealing with difficult phone calls.”

Elanna Webster
Helpline Supervisor
Cats Protection

Gail Winnery

“I have been meaning to write and thank you for the days training you delivered. Everyone I spoke to got something from the day and the feedback was really positive.”

Gail Winnery
Training and Development Manager
Choice Care and Support

Nicola Hood

“We came across Conflict Training via a web search and from the initial contact I made with them, they have been great. They are now a regular feature at our Staff Development Days and the feedback we receive from their sessions is always excellent. Their trainers relaxed and friendly approach clearly shows that he practices what he preaches and this sets a good example to everyone and, particularly, to those who may not initially understand the need for such training.”

Nicola Hood
Customer Services Manager
Bolton College

Agnes Chirozvi

“The course covered our expectations and more. It was an eye opener. We are still using the skills we got in our day to day practice. Everyone I spoke to that attended your training course expressed their satisfaction and was wishing if more could be done to include everyone.”

Agnes Chirozvi
Training & Development Manager
Barlborough NHS Treatment Centres

Andrea Whigham

“A big thanks for the training last week – I have had some terrific feedback and will certainly book again.”

Andrea Whigham
General Manager
Holiday Inn Express
Birmingham City Centre

Paul Dale

“I have received extremely positive feedback from those I have spoken to and appears they were able to let a load off their minds in the role play!!! Some of the discussions were interesting and gave an insight to the team I had not encountered previously.
I’m certain the new members of the team especially found the course extremely useful and has been the topic of discussion since which is good and this helps put into practice what they have learned.
Again, a very worthwhile exercise for the team and would not hesitate in utilising your services again.”

Paul Dale
Manager
Fraud & Credit Risk Monitoring
WorldPay

William Clayton

“The Conflict Training Company support our front-line staff in Adult Social Care. As you can imagine, this team deals with urgent, important and emotional calls from individuals and their loved ones as well as taking calls on behalf of our social work teams. The Conflict Training company worked with me to understand the delegates environment and did “discovery” phone calls with identified staff so the programme was tailored to their needs. The result was I had more than one attendee telling me it was the best training of that type that they had ever attended. Also, the follow up hints-and-tips are invaluable. I have used more than one of them myself. Lastly the Conflict Training Company were willing to listen to ideas and incorporate them into the training. Happy to work with them again.”

William Clayton
Senior Training and Development Officer
Thurrock Council.

Steve Bosdet

“Just wanted to say what a brilliant course we attended, everybody really enjoyed it. Everyone went away much better equipped to deal with the everyday problems we get on sites. Thanks again for all your hard work, and well done on a brilliant day.”

Steve Bosdet
Senior Site Manager
Surrey Waste Management / SITA UK

Jonathan Graham

“I found the training provided by the Conflict Training Company to be very engaging, informative and interesting. I initially requested the training as my service were experiencing a higher volume of difficult calls from often irate customers. The course provided my team with some useful tips and practical tools to help handle the calls and hopefully, where possible, achieve a resolution. I would recommend the course/trainer to any company that has to deal with conflict on a regular basis.”

Jonathan Graham
Rent and Income Manager
The Gateshead Housing Company.

Elaine Archer

“I would recommend this course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject.”

Elaine Archer

Learning and Development Manager

The AA

Lucy Bennett

“Feedback has been very positive and many of the staff have said how valuable the training will be to them going forward in all aspects of their work, not just dealing with unexpected visitors.”

Lucy Bennett
Operational Training Manager
Independent Police Complaints Commission

Iwan Rees

“The Conflict Training Company made a positive effort to address our specific needs and far exceeded our expectations in the training they delivered. Very positive feedback was received by all those who attended the workshops. I would recommend them to any prospective clients.”

Iwan Rees
Learning and Training Co-ordinator
Dairy Hygiene Inspectorate
State Veterinary Service
DEFRA

David Steele

“The feedback from this course has been outstanding. Comments included one of our site managers, who has since told his co-workers that the course is the most interesting training he has ever done. From a business point of view, your course has offered excellent value for money and has been time well spent. From a personal perspective it has been a pleasure to attend a course which has made us feel so empowered.”

David Steele
Senior Tenant Liaison Officer
Wates Living Space

Kelvin Brookbank

“The feedback and all attendees were extremely positive about the training course delivered. They enjoyed the discussions and the interaction and felt that the session was very informative and relevant. So thanks for doing such a good job.”

Kelvin Brookbank
Housing Support Manager, YMCA

Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.
X
Get a Quick Quote