Managing Conflict in my Team.

Training Managers to know what to say and how to say it
to achieve improved performance from others

Course overview:

Opening up and dealing effectively with difficult conversations can be very challenging, time consuming and energy sapping. More often than not we avoid having difficult conversations because we feel we might make matters worse – and the situation builds! On this course managers and staff learn how to deal effectively with difficult conversations in a direct but non-confrontational manner. The focus is on identifying difficulties early and using a clear process to conduct the difficult conversation from beginning to end – no matter what difficult behaviour shows up from the other person along the way.

Recommended for

Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.
All managers, supervisors and others who are involved with managing difficult conversations and challenging staff.

Course benefits

Participants will learn strategies to:

  • Better understand the motivation of difficult people
  • Identify different personalities and behaviour patterns
  • Understand how you respond to conflict
  • Put into practise an inspired structure to handle difficult conversations
  • Handle a range of difficult issues including underperformance and low morale


Managing Conflict in my Team Duration

This Managing Conflict in my Team course is usually run over a full day. If you require a different delivery arrangement we will do all we can to meet the needs of your group.

Course content

Key content includes:

Difficult behaviour and its effects

  • Defining difficult behaviour
  • Understanding behaviour patterns
  • Reviewing a model of behaviour

Responding to difficult behaviour

  • Understanding how to explore conflict rather than confront it
  • Understanding our natural response to conflict
  • Recognising the impact of our words/phrases and body language

Dealing with difficult situations

  • Maintaining our composure
  • Structuring difficult conversations – the master technique!
  • Dealing with facts and filtering fiction
  • Dealing with ‘fob offs’ and negativity
  • Handling emotions
  • Using assertiveness strategies
  • Giving and receiving feedback
  • Handling negative emails

Dealing with difficult situations

  • Disruption of the team
  • Underperformance
  • Any other staff issue you wish to work on

If you would like more information about this training course or would like to discuss how this course can be tailored to your needs, please contact us by calling 0800 3029262 or using the enquiry form on the contact page.

Professional and personal development for real situations, delivered with real personality, by a real specialist.

Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.

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