Lone Worker Training

Stay Safe with an Effective Range of Strategies to Manage any
Lone Working Situation

Recommended for

All employees who have to work alone, particularly those who have to visit customers or service users in their own home. This course is designed for those who are experienced at working alone as well as those who are new to it.

Course Overview

Participants learn how to take steps to reduce personal safety risks and to improve their confidence when dealing with conflict and customer aggression. After completing the course participants feel more in control, safe and confident to deal with working alone and managing conflict. This course forms a major building block in the Duty of Care employers should practise to ensure staff stay safe.

Lone Worker Training Course Benefits

By the end of the  training course participants will be better able to:

• Understand the risks associated with their specific lone working role
• Risk assess lone working situations
• Understand the legal aspects of lone working
• Use safety protocols to manage different lone working situations
• Understand the impact of their body language, words and phrases when managing conflict
• Use practical techniques to manage aggressive situations
• Report incidents and near misses

Lone Worker Training Duration

This Lone Worker Training course is usually run over a full day. If you require a different delivery arrangement we will do all we can to meet the needs of your group.

Course Content

This Lone Worker training course is run over a full day.

The Lone Worker training content is tailored to your organisation.

It includes:

Lone working – introduction

• Definitions
  • Lone working
  • Lone working risk categories
  • The legal aspects of lone working

Assessing vulnerability

• Stages of conflict escalation
• How we can compromise our own safety
• Warning signs and symptoms
• ‘Undertaking Personal Safety Risk Assessments’

Safety protocols for lone workers

• Common sense protocols for managing different lone working situations
  • Visiting homes and premises
  • Working in reception and public areas
  • Working in remote places
  • Working out of hours
  • When out and about
  • Driving
  • Using public transport
  • Staying away from home
• Reviewing contactability and traceability

Responding to conflict

• Our natural response to conflict
• ‘Red rag’ words and phrases
• Staying calm and in control
• Signalling non-aggression through body language

Managing aggressive situations

• Structuring and controlling the conversation
• Listening and calming the situation
• Managing unpredictability (drugs, alcohol, mental illness, etc.)
• Handling abusive behaviour

Putting policies and procedures into practice

• Reporting incidents and near misses
• Review of practical policies and procedures

If you would like more information about this Lone Worker training course or would like to discuss how this course can be tailored to your needs, please contact us by calling 0800 3029262 or using the enquiry form on the contact page.

Professional and personal development for real situations, delivered with real personality, by a real specialist.