Personal Safety Awareness Training

(Managing Violence and Aggression Training)

Courses Delivered at Your Venue or Virtually Via Zoom or Teams

    De-escalate Aggression

    Enhance Personal Safety

   Protect Lone Workers

    Fully Accredited

    Tailored Courses

    Interactive Delivery

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    Certificate on Completion

Personal Safety Awareness

This course provides exceptional skills and confidence to professionally manage angry and aggressive clients.

  • Specialist training provider
  • Established 2007
  • Over 100,000 trained
  • Expert trainers

Course Summary

 The legal aspects of managing aggression

 Dynamic Risk Assessment

 Understanding key risk factors

 How we may compromise our safety

 Stages of Escalation

 Cues that violence may occur

 Reading body language

 Managing space and positioning

 Control measures to manage personal safety

 De-escalating Conflict

 Managing intoxication and mental ill health

 Dealing with threatening behaviour

 Lone working protocols

 Visiting homes and premises protocols

 Reporting of incidents

Approved Quality Centre

The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.

The Conflict Training Company Ltd is a Registered Member of the UKGDPR Check and Verify Register.

Our Testimonials

Here’s what our clients have to say about out conflict management training courses:

Engaging conflict management training

Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all of our conflict management training courses.

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The Conflict Training Company

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