Train the Trainer

Train your Trainers in the Delivery of Conflict Management. Cost Effective and Highly Practical Training

Recommended for

Trainers and staff who wish to train others in conflict management skills (or on any of the other course topics mentioned on this site).
Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.

Course Overview

Participants are trained to deliver a structured course to others for the management of conflict and aggression. By the end of the programme participants will have the knowledge, confidence, skills and content to roll out this structured course to other staff in their organisation.

Course Outcomes

By the end of the programme participants will have:

  • A thorough knowledge to train others in conflict and aggression management
  • A clear course structure to roll out
  • Practised the training skills needed to deliver the course
  • A full set of course materials to support their roll out


Train the Trainer Course Duration

This Train the Trainer course is usually run over a full day. If you require a different delivery arrangement we will do all we can to meet the needs of your group.

Train the Trainer

Programme Content

The training content is tailored to your organisation. Key content includes:

Background to conflict

  • Triggers to difficult and angry behaviour
  • Understanding different communication styles
  • Recognising the stages of conflict escalation
  • Understanding how we can compromise our safety

Recognising rising anger

  • Reading signs and symptoms of anger and aggression
  • Managing conflict ‘flashpoints’

Responding to conflict

  • Understanding our natural response to conflict
  • Understanding the impact of ‘red rag’ words and phrases
  • Managing our body language during conflict
  • Staying calm and managing our own responses

Managing conflict

  • The four-step conflict resolution process
  • Turning conflict into discussions
  • Listening and calming the situation
  • Acknowledging difficulties and customer emotions
  • Dealing with strong feelings
  • Saying no effectively
  • Handling abusive behaviour
  • Resolving the problem

Rolling out the course

  • Getting ‘buy in’ from key stakeholders
  • ‘Selling’ the benefits of the course to staff
  • Organising the training
  • Evaluating the training

If you would like more information about this Train the Trainer training course or would like to discuss how this course can be tailored to your needs, please contact us by calling 0800 3029262 or using the enquiry form on the contact page.

Professional and personal development for real situations, delivered with real personality, by a real specialist.

Fixed price for up to 15 delegates anywhere in the UK. No additional costs. Click here to enquire about training.

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