Managing Conflict Training Delivered at Your Venue or Virtually Via Zoom or Teams
De-escalate Conflict and Aggression
Fully Accredited Courses
Tailored for your Group
Conflict Management Training
This Conflict Management Training course provides exceptional skills and confidence to professionally manage challenging or aggressive clients.
- Specialist training provider
- Established 2007
- Over 100,000 trained
- Expert trainers
Conflict Management Course Summary
Understanding conflict and aggression
Stages of conflict escalation
Principles for managing conflict
Conflict pitfalls to avoid
Maintaining composure
De-escalation skills
Managing words, phrases and tone
Practicing bespoke scenarios
Reading body language
Managing intoxicated clients
Managing mental ill health
Dealing with abusive behaviour
Approved Quality Centre
The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.
The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.
The Conflict Training Company Ltd is a Registered Member of the UKGDPR Check and Verify Register.
Our Testimonials
Here’s what our clients have to say about our conflict management training courses:
Engaging Training on Conflict Management
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they respond to conflict and practise their skills during group exercises. We also promise some fun and lots of enthusiasm in all of our training on conflict management.
Unlock the power of effective conflict management with our specialised training programs. Join our training on conflict management today!