Conflict Management Training

Managing Conflict Training Delivered at Your Venue or Virtually Via Zoom or Teams

    De-escalate Conflict and Aggression

    Fully Accredited Courses

   Tailored for your Group

    Interactive Delivery

    Certificate on Completion

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    Blended Learning Options

Conflict Management Training

This Conflict Management Training course provides exceptional skills and confidence to professionally manage challenging or aggressive clients.

  • Specialist training provider
  • Established 2007
  • Over 100,000 trained
  • Expert trainers

Conflict Management Course Summary

Understanding conflict and aggression 

Stages of conflict escalation

Principles for managing conflict

Conflict pitfalls to avoid

Maintaining composure

De-escalation skills

Structuring difficult conversations

Managing different personalities

Managing words, phrases and tone

Practicing bespoke scenarios

Reading body language

Managing intoxicated clients

Managing mental ill health

Dealing with abusive behaviour

Approved Quality Centre

The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.

The Conflict Training Company Ltd is a Registered Member of the UKGDPR Check and Verify Register.

Our Testimonials

Here’s what our clients have to say about our conflict management training courses:

Engaging Training on Conflict Management

Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they respond to conflict and practise their skills during group exercises. We also promise some fun and lots of enthusiasm in all of our training on conflict management.

Unlock the power of effective conflict management with our specialised training programs.  Join our training on conflict management today!

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The Conflict Training Company

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